Frequently asked questions
To make an exchange you have to return your item first and then place a new order. The same terms apply to exchanging an item as for returns and the right to withdraw.
Returns, complaints and right to withdraw
To return an item you first have to fill in the return-form delivered with your parcel. When this is done send the items you wish to return to the following address:
Swegmark of Sweden AB
Attention: Retur Web
501 13 Borås
An item can be returned regardless of its condition but a decrease in value will occur in the following cases:
- If the goods are damaged
- If the product has been used, is not clean, not free from make-up, hair, perfume or other smells
- If labels, seals and other product-information regarding the item are missing
- If the packaging is damaged
- If not all the packaging and accessories are returned with the goods
- If there is a part missing (bra straps etc)
Opened packages including bodies, girdles or briefs can’t be returned for hygienic reasons (100% decrease of value)
When your returns have been received and cleared an approval is sent to Klarna for refund.
You’ll find more information about this under Terms of Purchase.
If we have sent the wrong product we will of course take care of all costs in connection with the return.
Changing or cancelling an order
A placed order can’t be changed as it’s being processed straight away.
Orders placed before 13.00 hours on Monday-Thursday and before 11.00 hours on Fridays are sent the same day.
You can use our Bra Guide to help you choose the right size of your bra. Click here.
Discount code and gift voucher are added at the Checkout.
Minimum value of purchase
The minimum value of purchase is 10 Euro