This page sets out the terms and conditions that apply to purchases from Underwear Sweden AB (Swegmark). The general terms below apply to every market we sell to. Payment methods, VAT, shipping options and costs, fees and dispute resolution vary depending on which country your order is shipped to – see the comparison tables under "Market-Specific Details" further down this page.
General Terms & Conditions
Below you will find information about your rights and obligations as a consumer ("buyer", "customer" or "you") when shopping in our online store www.swegmark.com and its subdomains. These general terms apply to all markets we currently sell to: Sweden, Finland, Germany, Austria and the Netherlands. Where prices, payment methods, shipping, fees or dispute resolution differ by country, see "Market-Specific Details" below.
Company information: Underwear Sweden AB, reg. no. 556780-7119, Viaredsvägen 22D, Borås, Sweden.
Prices
All prices include VAT at the rate applicable to the delivery country within the EU. The final price, including the correct VAT rate, is shown at checkout based on the selected delivery address. We reserve the right to price increases, VAT adjustments, currency changes, printing errors, pricing errors, sold-out items, etc. Any such changes are communicated at the time of order. See "Currency & VAT" below for the exact rate per market.
Minors
Underwear Sweden AB is not permitted by law to process orders from persons under 18 years of age. Minors (under 18) require a guardian's consent to place an order with us.
Purchases & Payment Methods
Swegmark uses Kustom Checkout to process your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB, through which payment methods and delivery options are made available. Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered various payment methods. These are provided by different payment service providers depending on the method you choose. For a smooth shopping experience, Kustom Checkout automatically fills in your details if you have saved them, or previously entered them, in Kustom Checkout.
Kustom does not carry out a credit check itself; this may however be done by the payment method you choose. By clicking "Pay" at checkout, you accept Swegmark's terms and Kustom's terms of use, and confirm that you have taken note of Kustom's privacy policy. More information on how Kustom processes your data is available at kustom.co/legal.
Exactly which payment methods are offered depends on the country your order is shipped to – see the comparison table under "Payment Methods" below.
Google Pay
With Google Pay you can pay using the cards saved in your Google Wallet. Google Pay uses tokenisation and multiple layers of security. Your actual card number is never shared with Swegmark, Kustom or Stripe. A technical script is loaded from Google to display the Google Pay button, which may use technical cookies to help prevent fraud.
Apple Pay
With Apple Pay you can pay using the cards saved in your Wallet app, confirming payment with Face ID, Touch ID or your device passcode. Your actual card number is never shared with Swegmark, Kustom or Stripe.
Payment Security
All payments made via Kustom Checkout are fully encrypted and meet European security requirements, including PSD2 and Strong Customer Authentication (SCA). Kustom does not store your card details. All card data is encrypted (SSL) and processed by the payment service provider in accordance with the PCI DSS standard. Strong customer authentication (e.g. 3D Secure) may also apply depending on the payment method chosen.
Cancelled Orders
If your order has been cancelled because not all products were available in Swegmark's warehouse, your money will be refunded via Kustom, to the same payment method used for the original order. Refunds are usually processed within 1–3 business days.
Privacy & Cookies (Checkout)
Kustom may use a cookie to automatically fill in your details (e.g. name, address) when you complete your purchase. You can disable autofill at any time by changing your settings, contacting us, or deleting cookies from your device. Kustom's privacy policy is available at kustom.co/legal/kustom-checkout-privacy-notice.
If you choose Klarna Invoice or Klarna Financing as your payment method, Klarna Bank AB may carry out its own credit check, which in some cases involves a credit reference search. This is done entirely by Klarna; Swegmark has no insight into, or influence over, that decision. Questions about the credit check, a credit reference search, or a decline from Klarna should be directed to Klarna, not to us – see the market-specific Klarna customer service link below. Swegmark never stores card numbers or card details.
Discount Codes & Offers
Discount codes or campaigns cannot be activated or price-adjusted retroactively. Discount codes must be applied at checkout before the purchase is completed to be valid. A discount code used for a purchase is consumed upon any subsequent return and cannot be reissued or applied to another item before the return has been approved. When exchanging an item bought at a discounted price, it can only be exchanged for an item of equivalent value. Discount codes only apply to regular-priced items unless otherwise stated, and cannot be combined with other offers.
"Buy 3, Pay for 2" Terms
This offer applies during specified campaign periods on sale or regular-priced items. When you buy three items, the cheapest item is automatically free. Please note: if the free item is returned, no refund is given for it, as it was never charged. If you return an item you paid for but choose to keep the free item, you are no longer entitled to the offer and will be charged for the free item. In the event of overselling, or if a product is out of stock, we reserve the right to cancel your entire order, or the parts of it we cannot deliver. This offer cannot be combined with other offers.
Gift-with-Purchase Campaign Terms
In "free gift" campaigns, the free item included with your order must always be returned together with the rest of a return if your order no longer meets the campaign conditions. If the free item is not returned, you will be charged its value.
Shipping & Delivery
We offer various delivery options depending on your destination. Shipping costs, delivery times and available carriers vary by country – see "Shipping Options & Costs" below. Should your order be delayed, we will contact you and propose a new delivery date; you then have the right to cancel the purchase. Neither price reductions nor price increases shown in our webshop affect orders that have already left our warehouse. During high-demand periods (e.g. sales, campaigns and public holidays) we reserve the right to somewhat longer delivery times.
Uncollected Parcels
For all uncollected parcels, we reserve the right to charge the customer for return shipping and handling costs – see the exact amount per market below. Please check that the correct email address and phone number are registered for delivery notifications, check your spam folder, and download your carrier's app for direct notifications, the most reliable way not to miss your delivery.
Right of Withdrawal, Returns & Exchanges
As a consumer, you have 14 days from receiving the goods to notify us that you wish to withdraw from your purchase, and a further 14 days after that to send the product(s) back to us. You may use the European Commission's standard withdrawal form; it is optional and not required in order to withdraw from your purchase.
You have the right to try the product to check that it fits, in the same way you would in a physical store. However, you are responsible for returning the item in resaleable condition. If, upon receipt, the product shows signs of use beyond this, or has residue such as make-up, perfume, other scents, hair or skin residue, we reserve the right to deduct from your refund an amount corresponding to the cost of restoring the product to resaleable condition, or in some cases to refuse the return entirely.
Swegmark accepts returns of all our products provided that the seal or hygiene liner has not been removed or broken. Briefs are delivered with a seal and/or hygiene liner; if broken, the product cannot be returned for a refund. Swimwear is delivered with a hygiene liner; if removed, the product cannot be returned for a refund. When returning bikini bottoms and swimsuits, the hygiene liner must be intact for the return to be approved. Returns of briefs, shapewear and bodysuits are only accepted if the seal and/or hygiene liner has not been broken or removed. No part may be missing (e.g. bra straps or similar), and the item's packaging must be undamaged.
How to return an item: use the enclosed return label and attach it to the outside of the parcel you are returning. The return shipping cost is prepaid and deducted from your refund – see the exact amount per market below. Send your return to: Underwear Sweden AB, Att: Retur Web, Box 281, 501 13 Borås, Sweden.
Refunds
Refunds are processed without undue delay and in any event no later than 14 days from the day we receive your return, since the return needs to be checked and processed. The refund is made using the same payment method as your original purchase, which means it may take a further few banking days to appear in your account after we have issued the refund.
Exchanges
If you would like to exchange an item for a different size, colour or style, you will need to place a new order. If you contact our customer service and let us know you would like to exchange an item, we will send you a discount code to use on your new order. The discount code is valid for 24 hours from receipt and gives you free shipping on your exchange.
Complaints & Warranty
As a consumer, you are entitled by law to make a complaint about a product for up to 3 years from the date of purchase. 2 months is always considered a reasonable time to report a fault. Only original defects are covered, not faults caused by normal wear and tear. In the case of transport damage, you have the same rights as with a regular complaint. If you have an issue with a delivered item, please contact our customer service first and return the item afterwards; please include photos, a description of the fault and your order number. Your shipping costs are reimbursed in the case of a complaint or incorrect delivery.
Address for filing a complaint: Underwear Sweden AB, Viaredsvägen 22D, 504 64 Borås, Sweden. If you are not satisfied with how we have handled your complaint, please contact our customer service first. What happens next depends on which country your order was placed from – see "Dispute Resolution" below.
Force Majeure
We consider ourselves released from our obligations under this agreement if this is due to changed legislation, government action, industrial action, fire, flood, war, terrorism, sabotage, major accidents or similar events.
Privacy
When placing an order, you provide personal data such as your name, address, phone number and (where applicable) date of birth. Underwear Sweden AB processes this data in accordance with the GDPR. Your data is stored securely and never shared with third parties beyond what is required to fulfil your order (e.g. payment service providers and shipping companies). In accordance with the GDPR, you have the right to receive, free of charge, a copy of the personal data we hold about you once a year. Requests should be made in writing to: Underwear Sweden AB, Viaredsvägen 22D, 504 64 Borås, Sweden.
Contact
Email: webshop@underwearsweden.com
Phone: +46 33 23 76 10
Phone hours: Mon–Fri: 9:00 – 16:00 (CET), all markets.
Market-Specific Details
The sections above apply to every market we sell to. Below is what differs depending on which country your order is shipped to.
Currency & VAT
• Sweden: SEK, VAT 25%.
• Finland: EUR, VAT 25.5%.
• Germany: EUR, VAT 19%.
• Austria: EUR, VAT 20%.
• Netherlands: EUR, VAT 21%.
Payment Methods
• Sweden: Klarna (Pay Now/Invoice/Financing), Card, Swish, Apple Pay, Google Pay. Klarna customer service: klarna.com/se/kundservice.
• Finland: Klarna (Pay Now/Invoice/Financing), Bank transfer, Card, Apple Pay, Google Pay, MobilePay. Klarna customer service: klarna.com/fi/asiakaspalvelu.
• Germany & Austria: Klarna (Pay Now/Invoice/Financing), Card, Apple Pay, Google Pay. Klarna customer service: klarna.com/de/kundenservice.
• Netherlands: Klarna (Pay Now/Invoice/Financing), Card, iDEAL (or Wero), Apple Pay, Google Pay. Klarna customer service: klarna.com/nl/klantenservice.
MobilePay (Finland): a mobile wallet widely used in Denmark and Finland. You complete the payment in the MobilePay app; Stripe then processes a card transaction in the background using the card linked to your MobilePay account.
iDEAL / Wero (Netherlands): for customers with a Dutch bank account, iDEAL allows you to pay directly via your online bank. iDEAL is gradually being replaced by Wero, a new European bank-to-bank payment system; both are currently shown as a single combined icon at checkout.
Swish (Sweden): a Swedish mobile payment service linked to your bank account; you approve the payment directly in the Swish app.
Bank transfer (Finland): in some cases you can pay directly from your bank account; Stripe automatically matches your payment to your order without exposing your actual bank details.
Shipping Options & Costs
• Sweden: PostNord Home: 99 SEK. PostNord Service Point: 49 SEK (free over 800 SEK). Typical delivery time: 1–4 business days.
• Finland: Posti pickup point: 8.9 €. PostNord mailbox delivery: 4.9 € (free over 100 €). Typical delivery time: 3–5 business days.
• Germany & Austria: DPD parcel post: 4.9 € (free over 100 €). DPD home delivery: 8.9 €. DHL Parcel Connect: 9.9 €. Typical delivery time: 2–4 business days.
• Netherlands: DHL Parcel Connect: 9.9 €. PostNL Home Delivery: 4.9 € (free over 100 €). Typical delivery time: 3–4 business days.
Uncollected Parcel Fee
• Sweden: 200 SEK. The parcel is held for 7 days at the collection point.
• Finland, Germany, Austria, Netherlands: 25 €.
Return Shipping Cost
• Sweden: 59 SEK (prepaid, deducted from your refund).
• Finland, Germany, Austria, Netherlands: 5.90 € (prepaid, deducted from your refund).
Dispute Resolution
• Sweden: Refer to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm. We always follow the Board's recommendations. If resident in the EU, Norway, Iceland or Liechtenstein, you may also consult the European Commission's list of dispute resolution bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies_en.
• Finland, Netherlands: You may consult the European Commission's list of dispute resolution bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies_en.
• Germany, Austria: We are not obliged, and not willing, to participate in a dispute resolution procedure before a German consumer arbitration body (Verbraucherschlichtungsstelle), in accordance with §36 VSBG.
Legal Notice (Germany only)
Provider identification pursuant to §5 of the German Telemedia Act (TMG) can be found in our legal notice (Impressum).