General Terms and Conditions of Sale

Terms of purchase


Prices include VAT (currently 25%). We reserve the right to make any price increases, VAT adjustments, currency changes, printing errors, price errors, final sales etc. These will be notified when ordering.


By law Underwear Sweden AB is not permitted to process orders to persons under the age of 18. Minors (under the age of 18) must have parental consent to order from us.

Purchase/Payment method

We work in collaboration with Klarna AB. Klarna Checkout presents the payment options available to you. Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank.

Invoice is available as the default payment option where possible. When paying by invoice, Klarna’s invoice terms applicable at the selected time apply; currently 14 days of credit, SEK 60 reminder fee and default interest corresponding to 24% plus a reference interest rate set by the Riksbank at the time. Klarna meets PCI DSS (Payment Card Industry Data Security Standard) requirements. When you agree to the terms of purchase at Klarna Checkout, you also accept your payment responsibility as a customer. By clicking on "Complete purchase", you agree to Underwear Sweden AB's general terms and conditions

More information about Klarna can be found on For questions regarding your payment, please contact Klarna, who handles all our invoicing, and will assist you quickly. Klarna can also resubmit the invoice to you, either by e-mail or by letter.

Discount codes and offers

Promotions with discount codes or other offers cannot be activated or price adjusted afterwards. Discount codes must be activated at checkout before the purchase is completed to be valid. Discount codes that apply at a purchase/occasion are used in case of any return and cannot be corrected or given on another item in case of exchange/return before the return is approved. When exchanging, a product purchased at a discounted price can only be exchanged for an equivalent item. I.e. it is not possible to exchange for an item that is equal to the price before the discount. Discount codes only apply to goods at regular prices, unless otherwise stated and cannot be combined with any other offer.

Terms of the "3 for 2" offer

The offer buy 3 pay for 2 is valid during implemented promotional periods on goods on sale or regular price. When you buy three items, you automatically get the cheapest item in the purchase free of charge. NB: When returning the free item, there is no refund because the item has never been charged for. If you return an item that you paid for, but choose to keep the free item, you no longer have the right to take part in the 3 for 2 promotion and you will then have to pay for the free item. In the event of overselling or if a product is out of stock, we reserve the right to cancel your entire order or the parts of your order that we cannot supply. The promotion cannot be combined with any other offer.

Terms and conditions for Mailing Promotions

In the case of "Included with purchase" promotions, free included goods must always be returned in the event of a return, if your order no longer meets the promotional requirements. If the free item is not returned, you will be charged the value of the item if the order does not meet the promotional requirements.

Sales, promotions and holidays

During peak periods, we reserve the right for slightly longer delivery times. Of course, we promise that we will do the best we can to get your package out as quickly as possible.

Unclaimed packages

For all unclaimed packages, we reserve the right to charge the customer the costs of return shipping and handling cost (currently SEK 200). The package remains at your service point for approx. 7-14 days after it arrival. For more information, please contact the carrier.

Force Majeure

We consider ourselves exempt from obligations under this Agreement if this is due to changes in legislation, government action, conflict in the labour market, fire, flood, war, terrorism, sabotage, major-scale accidents or similar events.


When ordering, you provide personal data such as name, address, social security number, date and phone number.
Of this personal data, Underwear Sweden AB only uses name, address, date and phone number, the remaining data is handled by Klarna alone.

In connection with registration and ordering, you agree that we store and use your data in the business to fulfil our commitments to you. Underwear Sweden AB does not disclose personal data to third parties. Underwear Sweden AB processes all personal data in accordance with GDPR.

By registering your data, you agree that Underwear Sweden AB saves the data in our promotion registers. Underwear Sweden AB will use the data to improve our service and services.

Underwear Sweden AB will merge the register with all our brands within the company.
If you no longer wish to remain on the register, please contact Customer Service.
In accordance with GDPR, you have the right to access your personal data registered with Underwear Sweden AB free of charge once a year.

Requests must be made in writing to Underwear Sweden AB, Box 281, SE-501 13 Borås.
If the registered data is incorrect, you have the right to have it corrected.


Contact Customer Service