Customer service
Do you have a question about your underwear, an order in progress or how to find the right size? Before contacting us, please take a look at our FAQ/knowledge base. There you will find over 100 answers to the most common questions, everything from delivery and returns to tips on fit and material selection, and it is usually the fastest way to help.
If you can't find the answer there, you are of course very welcome to contact us.
Any questions about our products, your order or how to shop from our online store? You are more than welcome to contact our customer services. For us to give you the best and quickest support, please quote your order number.
Our customer service is available by phone Monday - Thursday from 9 AM to 4 PM and Fridays from 9 AM to 12 PM.
We are closed for lunch from 12 PM to 1 PM.
You can also contact us by email - you will always get a response within 2 working days. Support is provided in English.
Please note that during the summer weeks, both response times and phone hours may vary slightly due to limited staffing. We will of course do our best to assist you as quickly as possible.
Mail: webshop@underwearsweden.com
Phone: +46 33-23 76 10
For questions about your invoice, contact Klarna on: +44 808 189 3333. It is also possible to contact them via www.klarna.com/uk/customer-service
How to make a return
Fill in the return form and tick the reason for your return.
Pack the item well, preferably in its original packaging.
Attach the return label to the outside of the parcel and hand it in at the drop-off point stated on the label.
If you'd like to exchange for a different size or style, place a new order (contact customer service for free return shipping before you place your exchange order).
You'll find full information and terms for returns in our Terms & Conditions, under the heading Returns & Right of Withdrawal.